Refund policy

Returns, Refunds & Delivery Policy

At Zark Homes, we want every customer to enjoy a smooth and pleasant shopping experience. We carefully inspect and securely pack all orders before dispatch. However, if something does not go as expected, our team will do its best to assist you. ✨

Returns & Replacements

We accept return or replacement requests if:

• You received the wrong item
• Your order arrived damaged
• An item is missing from your order
• The product has a major defect or issue

To maintain fairness and efficiency, we generally do not accept returns for:

• Change of mind
• Minor color, design, or print variations
• Ordering by mistake
• Personal preference after product use

Please note: Product colors, patterns, or prints may vary slightly depending on stock availability and screen display differences.

Reporting an Issue

If you experience any issues with your order, please contact us within 48 hours of receiving your package so our team can assist you effectively.

For faster processing, please provide:

• Your order number
• Clear photos or videos showing the issue
• Packaging photos if required

For claims related to damaged or missing items, an unboxing video is strongly recommended as it helps us process your request more quickly.

Refund Policy

If your request is approved and a replacement item is unavailable, a refund may be issued through the original payment method used for the purchase.

Refunds are generally processed within 3–7 working days after approval, depending on verification procedures and payment methods.

Delivery Time

Estimated delivery timelines:

Karachi: 1–2 working days
Other Cities: 3–7 working days

Please note that deliveries may occasionally take longer due to:

• Public holidays
• Weather conditions
• High order volume periods
• Courier-related delays beyond our control

Packaging Commitment

We use secure and high-quality packaging to ensure your order reaches you safely and in excellent condition. While every effort is made to protect products during transit, occasional courier handling issues may result in unexpected damage.